The Society of Authors is the UK trade union for writers, illustrators, scriptwriters and literary translators. We've been advising individuals and speaking out for the profession since 1884.
With almost 11,000 members and 25 staff, the SoA provides unlimited, free advice on all aspects of the writing profession, including the confidential, clause-by-clause vetting of publishing agreements, publications and a wide range of benefits.
We empower authors through campaigning, professional training, events, conferences, regional and special interest groups and community networks. We also manage around 15 charities which provide prizes and grants to writers, and we manage over 50 literary estates.
It's an organisation where you can grow and develop and is also a great place to work. Our working culture is collaborative, friendly and supportive. What's more, we’ve recently moved into bright, modern offices located in a vibrant part of Bloomsbury
We're a member of London's thriving Knowledge Quarter
and a London Living Wage Accredited Employer offering our staff attractive benefits, including:
- Generous annual leave
- Generous employer contributions to a stakeholder pension plan
- Death-in-service benefit
- Private healthcare options
- Interest-free annual travel card loan
- Cycle to work scheme
- Flexible working practices
- Ongoing development opportunities
Join us to make a positive difference for writers, illustrators, scriptwriters and literary translators.
Head of Membership Services
Basic hours per week: Permanent, full time (35 hours)Location: Bloomsbury, London. Flexible working options.
Remuneration: £30-40,000 pa, depending on experience
Line reports: 4 x Membership Services administrators
Reports to: CEO
Are you an experienced Membership Manager looking for your next challenge?
Do you have an excellent knowledge of databases, membership processes and relationship management?
Do you enjoy leading, managing and motivating teams?
We’re looking for an experienced Membership Manager to lead our Membership Services team, to create and deliver innovative membership strategies and to enhance our member offer, products and services.
With nearly 11,000 members, monthly intakes of circa 100 members and a growing membership of at least 3% growth year-on-year, our Membership Services department has never been busier.
This is an exciting time to join us as we prepare our new five-year strategy and embark on a database replacement project. We're looking for a skilled team leader and database expert who is hungry for their next challenge leading a new Membership Services team.
To succeed in this role, you will have a commercial and entrepreneurial mind, be confident in challenging existing practices and have an ability to spot new opportunities to strengthen our offer.
With excellent IT and communication skills, along with strong organisational, time and line management skills, the successful candidate will be a skilled customer relationship manager with a track record of managing and motivating teams effectively.
How to Apply
To apply for this role or to find out more, email Anna Ganley at AGanley@societyofauthors.org by Friday 22 November. When applying, please email your CV together with your letter of application. We acknowledge all applications.
Interviews will take place on Tuesday 25 November.
The SoA is committed to championing equality, inclusivity and diversity. We strongly encourage applications from a broad range of social, cultural and educational backgrounds and from under-represented backgrounds.
The Book Trade Charity offers financial help to applicants (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, affordable housing and accommodation. Find out more here
Read the SoA's data privacy notice.